Shipping Policy
New Zealand
WHERE DO WE SHIP?
Orders can be shipped anywhere within Australia and New Zealand (some restrictions may apply).
WHEN WILL MY ORDER BE DELIVERED?
- The order will ship the same day if processed Monday-Friday before 10:00 am AEST/AEDT. If the order is processed after 10:00 am AEST/AEDT, the order will ship the following business day (excluding weekends and holidays). Depending on the location of the delivery, your order can take between 3-7 business days to arrive.
- Orders that are shipped from our Not for Resale website will be shipped from our warehouse located in the USA and order will take on average 14 business days depending on where in New Zealand you are located.
IS THERE A PICK-UP OPTION?
- Yes, you are currently able to select the option to pick up your online orders, there will be an administration fee of NZ$4.95.
- Please make sure to book your pick up prior to arriving through our Customer Experience team on 1300 592 641.
Our pickup location is at our Sydney office:
Quad 3, Suite 2.04, Level 2
102 Bennelong Pkwy
Sydney Olympic Park NSW 2127
CAN I CHECK THE ORDER STATUS OR TRACK SHIPPING?
- Yes, a tracking number will be updated on your order’s invoice within 48 business hours of your order processing. You will receive a Shipping Confirmation email including your tracking number.
- Click this link to login and view your tracking information: ORDERS AND TRACKING
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
An order cannot be modified once it has been processed. Please contact our Customer Experience Team for any additional shipping questions or concerns.
Amare Customer Experience Team
0800 444 058
cs.nz@kyani.com
WHAT SHIPPERS ARE USED TO DELIVER MY PRODUCTS?
Depending on the delivery location, a shipper will be selected by our warehouse.
DO YOU SHIP TO P.O. BOXES?
Yes. We accept orders to P.O. Box addresses. However, please be aware that orders to P.O. Boxes can experience longer delivery times.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
- We offer flat rate shipping at NZ$14.95
- Orders placed through the Amare Global US website are shipped directly to your from the USA will have a flat rate of US$25.00