Return Policy
Australia
The return policy will differ for Customers and Brand Partners. See below for Amare Customer and Brand Partner Return Policies.
Customers
What is the Amare satisfaction guarantee?
We will accept returns from Customers under the Amare Satisfaction Guarantee policy when products are purchased directly from Amare Global. A refund will be issued for the amount paid (minus shipping and handling) once the product is returned back to our warehouse. Shipping and handling is non refundable. Customers are responsible for the shipping cost to return the product.
How do I start a return ?
- To start your return order, complete and submit the Request Return Form.
- Once fully completed, wait 1-2 business days for review and processing. A confirmation and additional return instructions will be sent to your email. Follow the return instructions and upon receipt of your return package, Amare will issue you a refund.
How many days do I have to return?
All Customers are provided a 12-month time frame from the date of purchase. Returns after this time frame will not be eligible for a refund.
What is needed to make a return?
- Obtain Return Merchandise Authorization (“RMA”) from Amare by contacting the Customer Experience Team.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global Partner Number, the order number, the RMA, and include the reason for the return.
- Return orders must be received within 14 business days of the date the RMA was issued.
Where do I ship my return products?
- Returns should be shipped to the address provided by Amare Customer Experience Team when you are issued the RMA.
- Products must be shipped back in the manufacturer’s box exactly as it was delivered. All shipping costs must be paid for by the Customer or Brand Partner.
Am I able to return items purchased through a 3rd party website or from a Brand Partners’ personal inventory?
Returns will only be accepted from purchases made directly from the Amare Global corporate and replicated websites.
Can I return items within a product pack?
Products purchased as part of a pack must be returned as the entire pack.
Do I need a receipt from my purchase?
Yes. Please provide a copy of the invoice with the returned products or service.
Is my membership fee refundable?
Annual membership fees are refundable only if requested within the first three (3) business days from purchase date. In order to receive a refund, you must call Customer Experience to cancel your Agreement, return your starter kit, and any products purchased. After this three (3) business day period, annual membership fees are non-refundable.
When should I expect my refund?
If the purchase price of the item you want to return is greater than AU$100 then the products must be returned to Amare before credit is issued. A Return Merchandise Authorization must be obtained from Amare Global for these types of returns, and the customer is responsible for the return shipping cost. Refunds may take up to 14 days from date of receipt to process
Brand Partners
The Amare Satisfaction Guarantee does not apply to products purchased as a Brand Partner and are subjected to a 30-day money back guarantee. A refund will be issued for 100% of the amount paid. Brand Partners are responsible for the shipping cost to return the product.
How many days do I have to return?
Brand Partner returns must be within 30 days of the order date, to be subjected to a 30-day money back guarantee, which allows for 100% refund minus shipping costs.
Can I receive Amare Credits after 30 days?
If a return is made between 31-90 days from the order date, Brand Partner returns will be accepted if the product is Currently Marketable. Products returned between 31-90 days from the order date will qualify for Amare Credit at 100% of the purchase minus shipping costs.
Returns after 90 days from the order date will not be eligible for a refund.
What is needed to make a return?
- Obtain Return Merchandise Authorization (“RMA”) from Amare by contacting the Customer Experience Team.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global Partner Number, the order number, the RMA, and include the reason for the return.
- Return orders must be received within 14 business days of the date the RMA was issued.
Where do I ship my return products?
- Returns should be shipped to the address provided by Amare Customer Experience Team when you are issued the RMA.
- Products must be shipped back in the manufacturer’s box exactly as it was delivered. All shipping costs must be paid for by the Customer or Brand Partner.
Are there restocking fees?
Orders over AU$675 are subject to a 10% restocking fee.
Do you take everything back?
Products received through product credits or Amare Credits are not exchangeable or redeemable for cash value.
Is my membership fee refundable?
Annual membership fees are refundable only if requested within the first three (3) business days from purchase date. In order to receive a refund, you must call Customer Experience to cancel your Agreement, return your starter kit, and any products purchased. After this three (3) business day period, annual membership fees are non-refundable.
Do I need a receipt from my purchase?
Yes. Please provide a copy of the invoice with the returned products or service.
When should I expect my refund?
Once we have received and processed your return, we will issue your refund to the original payment method. Returns may take up to 14 business days to process.
Product credits & Amare credits
Product Credits and Amare Credits may not be exchanged or refunded for a cash value.
Exceptions and special instructions
Please contact our Customer Experience Team for further assistance or for questions regarding returns. Amare Customer Experience Team Australia 1300 592 641 cs.aus@kyani.com